Our implementation team applies extensive, industry relevant, experience in every engagement. Whether you require complete initiative implementation support or ongoing access to on-call expertise, we are here to help.


Our team of highly skilled strategists, design and technical experts are available to assist your teams in both implementing and supporting your CX focused initiatives when your capabilities or time don’t allow for your solution to be fully delivered in-house.

Typically, our clients engage our team to assist in designing, delivering and supporting solutions across a range of online and in store services, including:

  • Multichannel customer service

  • Online product discovery, merchandising and eCommerce

  • In store clienteling

  • Communications

  • Custom applications (mobile apps, enterprise services)

  • Platform integration/automation

  • CRM/CDP implementation

  • Service and experience bookings

  • Customer service implementation

  • Online payment systems and POS integrations

  • Customer loyalty, benefits and incentives programs


In addition, our team is available for support and advice if and when you need it for your solutions, services and technology when they are in market to give you peace of mind that your customers and staff are always receiving the best experience.

Our Implementation Support engagements have been crafted to help you and your organisation deliver sophisticated services and experiences that:

  • Where possible - and it usually is - leverage the platforms you already have in place

  • Utilise best of breed platforms that are lightweight yet powerful and provide room to scale and grow

  • Build your internal team’s capability to participate in implementation, support and ongoing management

  • Are designed to be measurable and capture learnings to allow you to iterate your offering based on real customer feedback and interactions

  • Allow you to capture customer data and use it effectively to measure results, find new offerings, and personalise customer experiences in meaningful, powerful and lucrative ways

  • Foster a culture that focuses first on the customer and as a result less frequently looks to using customers to solve business problems, but rather finds new ways to use the business to solve your customers’ problems

We will provide guidance around which services would be suitable, considering the nature of the initiative, your capacity/desire to invest existing expertise, time and resources and the value the initiative is expected to deliver.

In addition to our standard implementation engagements, on occasion we will craft a unique approach to suit specific requirements.