It all started when…

We were unable to find a platform to capture, store and create unique, personalised customer experiences so we developed Omneo, later becoming the platform’s first implementation and integration partner. Arkade has used Omneo for some of Australia’s largest retailers and fashion brands. We can help you plan, launch, manage, improve and support your app and loyalty programs in market.

Arkade will help your business to design an end to end customer experience using the Omneo platform to drive your loyalty program and manage your member app content with full integration into your ecommerce, communications and back end software.

The Omneo customer data platform is readily integrated with Retail Directions, Shopify and Shopify Plus, Demandware, MailChimp, Responsys, ExactTarget, Apparel 21 and Algolia. Arkade is currently the only recognised integration specialist for all other integrations into Omneo.

Why Omneo?


Customer Data Platform

Allows you to plan and execute your customer experience program from one easy to use system, providing the tools and the data you need to influence the behaviour of your known customer.

Transactions & Interactions

Track and measure all transactions and interactions between your customer and your brand to their customer profile.

Benefits & Incentives

Implement the right mix of known benefits to influence buyer behaviour across experiential (convenience, service, events, exclusives) and financial (rewards, offers, discounts, promotions and incentives).

Track Effectiveness

Understand the effectiveness of your CX program.


Manage your Clienteling, Member App, and Loyalty Program from the same platform that collects and stores your known customer data and acts as a hub to your customer experience ecosystem.

App Management

Update and manage your member app content.

Loyalty Program

Influence your known customer behaviour by managing a loyalty program that goes beyond a store card and discounts.


To find out more about the experiences that Omneo can power, including clienteling, receipts, customer profiles and triggered and automated communications, visit or contact us to set up a consultation about your business and customer needs.

is your business ready for a powerful CX platform?